Fun, Frustrating, Fine or F*cked?

Can't afford a focus group, yet want a more visceral way of understanding a client-facing service or process? Ask your team to plot how the experience feels to your customers and how it works for them using the matrix above.  Anything that doesn't land squarely in the upper right quadrant needs some serious work in your organization. 

Happy Holidays from the Filament Team!

Monday Morning Meeting