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We all suffer from a profound case of “Idea Surplus Disorder” at Filament — and we think that’s a good thing. Here are some of those ideas we’d like to share with you.

 

 

Ask Better Interview Questions

Online retailer Zappos is well known for its commitment to company culture and customer service, going so far as to offer new hires $2000 after their first few weeks on the job to quit if they don’t like their new jobs.  They also share quite a bit about how they hire so well, and have posted their Core Values Interview Assessment Guide (.pdf), which includes the interview questions they ask prospective hires.

Here are a few of their interview questions related to customer service:

  • What does great customer service mean to you?
  • In your last job, how did you know if your customer was satisfied?
  • Give an example of a time you went above and beyond, why did you do it? Any regrets?
  • What’s the best work-related compliment you’ve ever received?
  • What’s something that you did at work that maybe no one else knew about but you are very proud of?
  • Tell me about a time you came up with an innovative solution to a problem.
  • Tell me who you think is the most unconventional person you have worked with. Do you think they were successful? Did they do a good job?

Check out the entire list of questions.  Adding a few of these to your next round of interviews might help you to hire better lawyers and staff.

CultureMatthew Homann