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The Filament Blog


We all suffer from a profound case of “Idea Surplus Disorder” at Filament — and we think that’s a good thing. Here are some of those ideas we’d like to share with you.



Fun, Frustrating, Fine or F*cked?

Can't afford a focus group, yet want a more visceral way of understanding a client-facing service or process? Ask your team to plot how the experience feels to your customers and how it works for them using the matrix above.  Anything that doesn't land squarely in the upper right quadrant needs some serious work in your organization.