Monday Morning Meeting #9
Welcome to another Monday Morning Meeting. Grab some coffee, settle in around the conference table and let's get started!
The Idea: Here's a great tip on how to deliver better one-on-one feedback from HBR:
Engage the person in a specific solution. All too often managers offer criticism in general terms, leaving the receiver to guess what remedy is expected.
Good coaches are, by contrast, extremely specific: “Straighten your left leg” or “Be sure to spot the palm tree before you open your somersault tuck.” They encourage the athlete to problem-solve with them: “What felt off on that dive?” or “What could you do to get that leg straighter or start that twist earlier?”
Such an approach is equally effective in the workplace. Take, for example, the director of a large hospital who received complaints that a new manager was too abrupt in meetings and was failing to respond to requests in a timely fashion. Instead of taking the woman to task and explaining how she should change, the director explained the situation and asked her what might be done about it. She said, “It’s important for you to make good first impressions, but I’ve heard that some people think you’re too terse and not getting back to them quickly enough. How do you think you might change your behavior to shift those perceptions?” The manager suggested a few ideas and immediately implemented them.
Engaging employees in a specific solution ensures they’ll get it right next time, communicates respect for their opinions, and builds their confidence.
The Video: This looks like too much fun!
The Quote: From Scott Ginsberg:
Don’t just put yourself in the customer’s future, make the customer miss you in their past. Be so inspiring and create so much value and deliver such a compelling case for your work that the person sitting across the table from you literally regrets not meeting you sooner in their life. As if slam their fist on table in anger and say, where the hell were you six months ago?
Every Dilbert About Meetings
Have a great week. See you again next Monday!