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Rethinking Process Mapping: Our Customer's Journey

Every week, we work on something that (we hope) will help us improve the way our customers experience Filament. This week, we started with a quick “Sketch Session” to illustrate our customer’s journey. It is still a work in progress, but because we’re trying our best to #workoutloud, we thought we’d share:

A lot more fun and useful than a wall full of Post-It Notes, don’t you think?