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The Filament Blog


We all suffer from a profound case of “Idea Surplus Disorder” at Filament — and we think that’s a good thing. Here are some of those ideas we’d like to share with you.



Rethinking Process Mapping: Our Customer's Journey

Every week, we work on something that (we hope) will help us improve the way our customers experience Filament. This week, we started with a quick “Sketch Session” to illustrate our customer’s journey. It is still a work in progress, but because we’re trying our best to #workoutloud, we thought we’d share:

A lot more fun and useful than a wall full of Post-It Notes, don’t you think?